On the Website:
Log in to Madison-Reed.com
If your subscription is scheduled to ship in the next 10 days, scroll down to the box that says Your Subscriptions and Next Shipment info, and click "Manage Subscription"
If your subscription is set to ship in more than 10 days, click on "Subscriptions" from the top navigation menu
Next to the subscription you would like to cancel, click "Manage"
Scroll past the subscriptions details at the top of the page and you will see a set of four buttons
Click on the second of the four buttons, "Postpone Next Delivery"
You can either choose from the set of dates offered to you
Or click "More Options" and a calendar will show
Choose from any of the offered shipment dates (in white)
Click the purple "Postpone" button
You should see a green banner appear across the top of the page that says "You have successfully updated your subscription"
- Please note that this does not affect the frequency of the order. The frequency will have to be updated separately.
- If you have received an email that an order has renewed and placed, updating the shipment date does not affect the processing order. Please contact Color Crew for assistance.
On the Mobile App:
To manage your membership information in the Madison Reed Mobile App, take the following steps:
- Log into the Madison Reed Mobile App
- At the bottom of the screen there is a “Membership” Icon, tap on that
- If you have a Hair Color Subscription or Unlimited Roots Membership, it will appear on this screen.
- From this screen you can manage your upcoming shipments by clicking on the appropriate icon at the top of the screen: Ship Now, Pick Up In Store, Edit Frequency or Postpone.
- Click on the button, "Postpone"
- You will be taken to a screen with a calendar
- Select your desired date to postpone your shipment, it will turn purple
- Click the purple "Confirm" button at the top right of your screen
- A screen will pop-up saying “Shipping has been postponed. Your next box will be shipped on: Day Month Year”
- You can x out at the top or hit ‘Back to Subscription’
Click here to download the Madison Reed App to easily manage orders, your account, and Hair Color Bar appointments.