We stand by our products and it’s important to us that you absolutely LOVE your hair. So if you’re not happy with how your color turned out, need a different shade, or—for whatever reason—it just wasn’t a good fit, let us know and we’ll make it right. Our licensed colorists are here to help, and they’d love to help you find the right shade or product.
We’re happy to accept returns in their original packaging within 30 days. To return a product, ship online orders back to us using this link to create a FREE return shipping label, or return online orders to a Hair Color Bar near you. Please return Hair Color Bar purchases—including online orders picked up in store—to any Hair Color Bar location. Unless your return is due to our error, we do not refund original shipping charges.
For your first box of hair color, we offer a 100% money back guarantee. We want you to love your hair. If you don’t—a licensed colorist will consult with you to find a solution you do love. And if you're still not happy? We'll refund your money on your first box, 100%.
To start your return, click here. You’ll need your order number and email address associated with the order.
You can visit our returns page here.