On the Website:
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Log in to Madison-Reed.com
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If your subscription is scheduled to ship in the next 10 days, scroll down to the box that says Your Subscriptions and Next Shipment info, and click "Manage Subscription"
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If your subscription is set to ship in more than 10 days, click on "Subcriptions" from the top navigation menu
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Next to the subscription you would like to cancel, click "Manage"
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Scroll past the subscriptions details at the top of the page and you will see a set of four buttons
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Click on the last of the four buttons, "Change Color"
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A pop up will appear with multiple options. You can:
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Try on colors Live
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Upload a photo to try different colors
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Or view shades on our models
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Toggle among swatches of the the different shades in our line that would best work for you
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Once you have found your new shade, click "Select"
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You should see a green banner appear across the top of the page that says "You have successfully updated your subscription"
On the Mobile App:
Make sure you are logged into the mobile app.
Once you are logged in, click “Membership” icon at the bottom of the home screen.
From there your subscription will be visible and you can manage it through the app. Change the color, add products, cancel shipments, etc. It’s all right there for you to manage.
Click here to download the Madison Reed App to easily manage orders, your account, and Hair Color Bar appointments.