How does shipping work?

*Please note: Our shipping carriers are experiencing unprecedented volume due to the holidays, some delays to your normal shipping time may occur.*

Processing time:

Orders placed before noon ET Monday through Friday will be processed on the same day.

Orders placed after noon ET will be processed the following business day.

Madison Reed will provide a tracking number via email as soon as your order is shipped. Please allow 24 hours for tracking information to be updated.

Carriers:

We use FedEx and the United States Postal Service (USPS). When your items are shipped, we will use the most appropriate delivery method, depending on the weight and address destination of your package. FedEx has partnered with USPS to assist with Standard Shipping deliveries.

There are times when FedEx will transport the package initially and then will hand the package over to USPS for the last leg of delivery to your doorstep or P.O. box.

Alaska and Hawaii addresses ship entirely point to point by USPS.

Large orders over 4lbs. may ship by Fedex Ground.

Expedited Shipping:

Expedited orders ship with Fedex or UPS.

Please note that expedited shipments cannot be delivered to Alaska, Hawaii, or P.O. boxes.

Loud + Proud volumizing mousse and Light Works Balayage Highlighting Kits are required to ship by ground. Expedited options (1 business day and 2 business day) are not available for these items. Loud + Proud volumizing mousse and Light Works Balayage Highlighting Kits cannot be shipped to APO/FPO/DPO addresses.

For information on where we ship, see the article Where do you ship?