If your hair is slightly darker than wanted, you can immediately wash your hair more often than normal using a non-color-safe shampoo or clarifying shampoo. In most cases, this is all you need to get to the perfect result.
To prevent your hair color from going too dark in the future, we recommend changing up your application. You’ll want to apply most of the color to your new growth. Allow the color to process on your new growth for 30 minutes, 45 if you have resistant grays. Your mid-shafts and ends tend to be more porous so the color will take to that hair rather quickly, for this reason we suggest combing the color from your roots to your ends for the last five minutes of processing, giving you a total processing time of 35 minutes or 50 minutes for resistant grays. If your mid-shafts and ends are a desirable tone and depth you can always skip adding more color to them completely.
Another option is our Color Reviving Gloss on your mid-shafts and ends, its the perfect pair! Color Reviving Gloss refreshes tone and boosts shine in your mid-lengths and ends without over darkening your hair. For a recommendation on how to use Radiant Cream Color and Color Reviving Gloss, we have an article here with application tips.
If your hair color is much darker than desired, our licensed professional colorists are here to help via phone or live chat. Hours of operation are:
Monday-Friday, 6am-6pm PT
Saturday & Sunday, 8am-5pm PT
To connect with someone via live chat during these hours, simply click the "Help" icon in the lower right hand corner of this page and enter your question.