Our customer service team is here to help, you can live chat or call us for any questions 7 days a week. If we are unavailable for a live chat, you can leave your message in the chat and we will address your inquiry with an email response.
We want you to love your hair. If you don’t—a professional colorist will consult with you to find a solution you do love. And if you're still not happy? We'll refund your money on your first box, 100%.
If you have any questions, our licensed professional colorists are here to help via phone or live chat. Hours of operation are:
Monday-Friday, 6am-6pm PT
Saturday & Sunday, 8am-5pm PT
To connect with someone via live chat during these hours, simply click the "Help" icon in the lower right hand corner of this page and enter your question.
We're experiencing tremendous call volume and will get back to everyone as soon as possible.