We want you to love your hair. If you don’t—a professional colorist will consult with you to find a solution you do love. And if you're still not happy? We'll refund your money on your first box, 100%.
If you have any questions, our licensed professional colorists are here to help via phone or live chat. Hours of operation are:
Monday-Friday, 6am-6pm PT
Saturday & Sunday, 8am-5pm PT
To connect with someone via live chat during these hours, simply click the "Help" icon in the lower right hand corner of this page and enter your question.