You have 60 minutes to cancel an order you have already placed. The Color Crew cannot cancel orders for you after this time period, however we can modify order contents within the 60 minutes. You must call or chat with us during business hours and prior to the 60 minute time period being up for us to do so.
Here are the steps to canceling an order on your own:
Immediately after placing your order you will be taken to a confirmation page thanking you for placing your order with an order number. Click the large button the says Edit My Order, and you will be taken to your Order Details page.
If you have already left your confirmation page, you can get to your Order Details here: https://www.madison-reed.com/dashboard/orders
On the Order Details page, click into the Pending order you have just placed, and click Cancel Order. You will get a pop up asking you to confirm the cancelation. Click Cancel Order once more.
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