What is Afterpay?
Afterpay is a service that allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
Where can I use Afterpay?
Afterpay is available on Madison-Reed.com and in the Madison Reed mobile app.
How do I use Afterpay online?
To shop online with Afterpay, add items to your cart and select Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
How does the payment schedule work?
You will make your first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Can I use Afterpay if I’m an international customer?
Afterpay is only offered to customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Afterpay?
If you purchase online, Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information.
Is there a limit to how much I can spend with Afterpay?
Yes, your bag value must be at least $1.00 and may be up to the amount of your individual line of trust with Afterpay.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to make two separate purchases.
How do I return or exchange an item purchased using Afterpay?
Afterpay purchases follow our standard return policy. You can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here.
To return a purchase to the Afterpay Card, simply open the Afterpay app and navigate to the How it Works section within the In-Store tab. Under How do I return an order?, follow the instructions to Make an Afterpay Card return. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support here.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not wish to make your payment when it is due, late fees may apply. Click here for complete terms.
What happens if I make a partial return? How does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new order total starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and charge the remaining amount to your third payment.
Where can I learn more about Afterpay?
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.