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  1. Madison-Reed
  2. GENERAL
  3. Customer Service Questions

Customer Service Questions

  • Can I get Video Application Assistance?
  • How do I reschedule my video chat appointment?
  • Can I request a specific colorist for video chat appointments?
  • I was disconnected during my video chat, how do I reconnect with the colorist who was helping me?
  • How do I book a video consultation appointment?
  • What do I do if I am unable to access my email inbox to retrieve my One Time Password?
  • Why am I blocked from logging in to my account?
  • Why are you asking me for a One Time Password?
  • How do I get my One Time Password?
  • How do I change the address on an order I just placed?
  • How do I cancel an order I just placed?
  • What is the 100% Money Back Guarantee?
  • How do I contact Customer Service?
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